1. Corporate Scope & Data Controller Identification
This Privacy Policy governs the operations of laukissmall.com, owned and operated by LAUKISS E-Commerce Co., Ltd. and its parent manufacturing entity LAUKISS Manufacturing Co., Ltd. (collectively 'LAUKISS', 'we', 'us', or 'our').
Headquartered in Qingdao, Shandong Province, China, LAUKISS acts as the Data Controller responsible for the collection and processing of personal information obtained through our wholesale catalog, retail store, and custom OEM inquiry channels.
By accessing our website, placing an order, or contacting our team, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect only the personal information necessary to process your orders, fulfill wholesale requests, verify transactions, and provide customer support.
- Order & Delivery Information: Full name, billing address, shipping address, email address, and phone number (required by international couriers including DHL Express, FedEx, and YunExpress for customs clearance and delivery).
- B2B & OEM Inquiries: Company name, tax/VAT ID (if applicable), private label requirements, branding assets, and volume estimates submitted through our custom inquiry forms.
- Technical Data: IP address, general geographic location, browser type, device information, and access timestamps collected automatically to secure our store against fraud and optimize performance.
- Customer Communications: Records of inquiries sent through our contact forms, email, or chat regarding order status or product specifications.
3. Payment Processing & Financial Data Security
We take payment security seriously and partner with certified third-party payment gateways, primarily PayPal Inc. and PayPal (Europe) S.à r.l. et Cie, S.C.A. (collectively 'PayPal'), to handle all electronic transactions.
LAUKISS does not store, log, capture, or have access to your credit card numbers, debit card details, CVV security codes, or PayPal account passwords on our servers. All payment transactions are completed via encrypted, direct tokenization tunnels hosted on PayPal's PCI-DSS Level 1 certified infrastructure.
- Encrypted Gateway Tokenization: Checkout payment requests are encrypted via 256-bit SSL/TLS and routed directly to PayPal's secure interface.
- PayPal Buyer Protection: Eligible transactions processed through PayPal benefit from PayPal Buyer Protection coverage.
- Accepted Payment Methods: In addition to PayPal balances and bank transfers, our integration accepts major credit and debit card networks including Visa, Mastercard, and American Express processed securely via PayPal.
4. How We Use Your Information & Lawful Bases
Under applicable data privacy regulations (including GDPR Article 6), we process your personal information under the following lawful grounds:
- Order Fulfillment: Processing, manufacturing, packaging, and shipping your lash products and providing international tracking updates.
- Legal Obligations: Retaining transaction invoices, commercial export records, and customs documentation required by tax and trade authorities.
- Security & Fraud Prevention: Protecting our website infrastructure from automated threats, unauthorized access, and chargeback disputes.
- Customer Service: Responding to product questions, wholesale quotes, order modifications, or returns.
6. Data Sharing & Third-Party Disclosure
We do not sell, rent, or trade your personal information with third parties for marketing purposes. Information is shared only with trusted operational service providers for essential business functions:
- Shipping & Freight Carriers: DHL Express, FedEx, UPS, and EMS/YunExpress receive recipient name, address, and phone number solely for physical parcel delivery.
- Payment Providers: Authorized payment processors, including PayPal, receive tokenized transaction data necessary to authorize and settle payments.
- Regulatory & Customs Authorities: Customs clearance offices and tax authorities when required by applicable international import/export laws.
7. International Data Transfers
As an international manufacturer serving clients worldwide, your order data is processed at our manufacturing headquarters in Qingdao, Shandong Province, China.
For customers in the European Economic Area (EEA) and the United Kingdom, international data transfers are handled in compliance with applicable data protection mechanisms, including Standard Contractual Clauses (SCCs) to ensure your data remains protected.
8. Data Retention & Security
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with applicable statutory requirements:
- Order & Transaction Records: Retained for up to seven (7) years to comply with international accounting, tax, and commercial regulations.
- General Customer Inquiries: Retained for up to eighteen (18) months before deletion.
- Data Protection Standards: All traffic is encrypted in transit using modern TLS encryption protocols, and administrative access to customer data is strictly restricted.
9. Your Privacy Rights (GDPR & CCPA)
Depending on your location, you may have specific rights regarding your personal information under regulations such as GDPR or CCPA/CPRA:
- Right to Access: Request a copy of the personal information we hold about you.
- Right to Correction: Request correction of inaccurate or incomplete personal records.
- Right to Deletion: Request deletion of your personal data, subject to legal or accounting retention obligations.
- Notice to California Residents: We do not sell or share personal information for monetary or other valuable consideration.
10. Contact Us
If you have questions regarding this Privacy Policy or wish to exercise your data rights, please contact our team:
- Email: service@laukissmall.com
- Phone: +86 532 8888 6688 (Monday – Saturday: 9:00 AM – 6:00 PM GMT+8)
- Address: LAUKISS Manufacturing Co., Ltd., Laukiss Industrial Park, Chengyang District, Qingdao, Shandong, China