1. Policy Overview & 30-Day Return Window
At LAUKISS, we are committed to manufacturing and supplying top-tier professional eyelash tools and accessories. We stand behind our quality standards with a fair, transparent return policy.
We offer a thirty (30) calendar day return window from the confirmed carrier delivery date for eligible retail and wholesale items purchased directly on laukissmall.com.
To be eligible for a return or exchange, all products must strictly satisfy the eligibility requirements outlined below.
2. Return Eligibility Criteria
To qualify for a voluntary return, credit, or exchange, returned merchandise must be in original, unblemished condition:
- Unused Condition: The product must be brand new, unhandled in aesthetic applications, and free of cosmetic adhesive residue, scratches, or wear.
- Original Packaging: All items must be returned in their original packaging, including outer sleeves, protective plastic cases, blister packs, and instruction inserts.
- Tamper Seals Intact: Any factory-applied tamper-evident tape, shrink wrap, or security seals must be unbroken.
- Proof of Purchase: You must provide a valid order number and the email address associated with the purchase.
3. Health & Cosmetic Hygiene Exclusions
Because LAUKISS manufactures products designed for sensitive peri-orbital and facial applications, we adhere strictly to international cosmetic health and sanitary regulations.
For public health, hygiene, and consumer safety reasons, the following items are strictly non-returnable and non-refundable once the factory security seal or sterile packaging has been opened:
- Opened Chemical Formulations: Eyelash extension glues, fast-drying bonding adhesives, and glue remover oils cannot be returned once opened, as exposure to ambient air alters chemical viscosity and sterility.
- Sterile Eye Patches & Pads: Hydrogel eye patches, lint-free pads, and silicone separator pads once individual vacuum-sealed foil sachets are opened or punctured.
- Disposable Applicators: Micro-brushes, lip applicators, and wooden spoolies if the primary sanitary seal is broken.
- Reusable Tools Exception: Unused stainless steel precision tweezers and glue pins remain returnable within the 30-day window provided they remain in their original, sealed protective cases.
4. Custom OEM & Private Label Orders
LAUKISS specializes in bespoke private label manufacturing, custom logo laser engraving, and custom-printed packaging for salon brands worldwide.
Because customized merchandise is manufactured exclusively according to client-specific vector artwork and specifications, custom OEM orders are non-refundable and cannot be returned for buyer's remorse or voluntary cancellation once production has started.
- Factory Proof Guarantee: Mass production begins only after client sign-off on digital mockups or pre-production samples.
- Defect Protection: If custom OEM goods exhibit a verified manufacturing flaw (such as incorrect logo color rendering or structural packaging defects), LAUKISS provides a 100% free reproduction run or full refund for the affected units.
5. Damaged, Defective or Incorrect Items
Every order undergoes rigorous multi-step inspection conforming to ISO 9001 standards prior to courier dispatch from our Qingdao factory.
If your package arrives damaged in transit, contains missing items, or includes a factory defect, you must notify our customer care team within seven (7) calendar days of delivery.
- Filing a Defect Claim: Email service@laukissmall.com with your order number, a brief explanation, and clear photos or video showing the outer shipping box, courier label, and affected product.
- Fast-Track Resolution: Upon verification, LAUKISS will immediately dispatch an expedited replacement shipment at zero additional cost, or issue a full refund to your original payment method.
- No Return Required for Transit Damage: To save you time and international freight expenses, you are generally not required to mail back broken or physically damaged items once photographic verification is confirmed.
6. How to Initiate a Return
To ensure efficient processing and timely refund issuance, all returns must follow our standard Return Merchandise Authorization (RMA) procedure:
- Step 1 — Submit Request: Contact our support desk at service@laukissmall.com within 30 days of delivery, stating your order number, item(s) to return, and reason.
- Step 2 — Receive RMA Authorization: Our team will verify eligibility and provide an RMA authorization number along with the designated return logistics hub address.
- Step 3 — Secure Packaging: Carefully pack items in a sturdy cardboard box with protective bubble wrap to prevent damage during transit.
- Step 4 — Tracked Dispatch: Ship the parcel using a recognized postal or courier service with online tracking, and email the tracking number to service@laukissmall.com.
7. Return Shipping Responsibilities
Shipping fee responsibilities depend on the underlying reason for the return:
- Defective Items or Warehouse Errors: If you receive a damaged product, manufacturing flaw, or incorrect variant due to our error, LAUKISS covers 100% of return shipping costs or dispatches free replacements.
- Voluntary Returns (Change of Mind): For unopened, eligible merchandise returned at the customer's discretion, the Buyer is responsible for all associated return freight, courier postage, and local export/import duties.
- Tracked Shipping Requirement: LAUKISS cannot be held responsible for return packages lost, stolen, or damaged in transit by third-party carriers without proof of delivery.
8. Refund Processing & Payment Gateways
Once your return shipment reaches our logistics center, our quality control team inspects the items to verify condition and seal integrity within two to three (2–3) business days.
- Approval Notification: Upon successful inspection, an automated email confirmation confirming your approved refund will be issued.
- Payment Reimbursement: Approved refunds are credited directly back to the original payment method used during checkout (PayPal account balance, linked bank account, or original credit/debit card).
- Settlement Timeline: PayPal balance refunds post immediately; bank and card issuer processing times generally range from 3 to 7 business days depending on your financial institution.
9. Order Cancellations & Modifications
We process orders quickly to maintain rapid international dispatch from our factory floor.
- Pre-Dispatch Cancellation: If you need to cancel or modify an order, contact service@laukissmall.com immediately. If your order has not yet been processed for courier pickup, we will cancel it and issue an immediate 100% refund.
- Dispatched Shipments: Once tracking information is generated and the carrier has collected the parcel, orders cannot be cancelled or intercepted in transit. You may initiate a return upon parcel arrival following standard return criteria.
10. Contact Us & Support Desk
Our dedicated client support team is here to assist with any return, exchange, or refund inquiry:
- Support Email: service@laukissmall.com
- Telephone Line: +86 532 8888 6688 (Monday – Saturday: 9:00 AM – 6:00 PM GMT+8)
- Factory & Returns Hub: LAUKISS Manufacturing Co., Ltd., Laukiss Industrial Park, Chengyang District, Qingdao, Shandong, China